Website Terms
1. About this website
This website presents information about Studio Lily Kate, our creative services, our process and selected examples of our work.
The content provides general information only. It does not constitute legal, financial, technical, commercial or other professional advice for your particular circumstances.
Viewing this website or contacting Studio Lily Kate does not create a client relationship.
A client relationship begins only when Studio Lily Kate and the client have accepted the relevant proposal, service agreement or other project terms, and Studio Lily Kate has received any required booking payment.
2. Using the website
You may access and view this website for lawful personal or business research purposes.
You must not:
Use the website for an unlawful, fraudulent or harmful purpose
Attempt to gain unauthorised access to the website or its systems
Introduce malicious code, viruses or other harmful technology
Interfere with the website’s security, operation or availability
Misrepresent your relationship with Studio Lily Kate
Use our name, identity or work in a way that suggests endorsement without written permission
Copy, reproduce or commercially exploit website content without permission
Use automated systems to extract substantial amounts of website content without permission
We may restrict or block access where we reasonably believe someone has misused the website or breached these Terms.
3. Intellectual property
Unless otherwise stated, Studio Lily Kate or the relevant rights holder owns all intellectual property rights in this website and its content.
This includes:
Brand identities
Logos and brand marks
Illustrations
Textile and surface patterns
Packaging designs
Graphics
Photographs
Videos
Written content
Case studies
Website layouts
Presentations
Concepts
Downloadable resources
The Studio Lily Kate name and visual identity
Some work displayed on the website may include intellectual property owned by our clients, collaborators, photographers, illustrators, licensors or other third parties.
Displaying this work does not give you permission to reproduce, adapt or use it.
You may share a direct link to a publicly available page on this website. You must obtain written permission before downloading, reproducing, adapting, publishing, distributing, licensing, selling or commercially using any website content.
Giving credit does not replace the need to obtain permission.
4. Artificial intelligence and automated use
You must not use content from this website to:
Train, develop or improve an artificial intelligence or machine-learning system
Create or contribute to a commercial dataset
Generate imitations, adaptations or derivative designs
Prompt a generative system to reproduce a specific Studio Lily Kate work
Prompt a generative system to imitate a recognisable Studio Lily Kate visual style
Scrape, extract or archive substantial amounts of content for automated analysis or commercial use
These restrictions apply unless Studio Lily Kate or the relevant rights holder has provided prior written permission.
Normal indexing by legitimate search engines is permitted where it supports public search results and follows the website’s technical settings.
5. Enquiries and communications
We treat information submitted through our website with care and manage personal information in accordance with the Privacy Policy below.
Submitting an enquiry does not, by itself, create a confidential, fiduciary or professional relationship.
Please do not send trade secrets, unreleased intellectual property or highly sensitive commercial information until we have agreed how that information will be handled.
We may use the information you provide to:
Assess your enquiry
Communicate with you
Arrange a consultation
Prepare a proposal or quotation
Determine whether the project suits the studio
Keep an appropriate record of the enquiry
We will not publish your enquiry or use confidential project information for promotional purposes without an appropriate contractual right, legal basis or permission.
6. Client projects
All creative services supplied by Studio Lily Kate are subject to a separate written proposal, service agreement or other accepted project terms.
Those documents may address:
Project scope and deliverables
Fees, currencies and taxes
Payment schedules
Timelines and milestones
Client responsibilities
Feedback and revisions
Additional work
Changes to the scope
Delays and project pauses
Cancellation and termination
Intellectual property
Usage rights and licensing
Confidentiality
Portfolio use
Third-party costs
Production and supplier responsibilities
Liability
Governing law
Dispute resolution
If there is any conflict between these Website Terms and an accepted client agreement, the client agreement will apply to the relevant project.
Website descriptions, portfolio examples, testimonials and previous project outcomes do not guarantee that another client will receive the same commercial result.
7. External links and third-party services
The website may contain links to websites, platforms, social media accounts or services operated by third parties.
We provide these links for convenience or reference. Studio Lily Kate does not control third-party websites and is not responsible for their content, availability, security, privacy practices or services.
You should review the terms and privacy policies of any third-party service you choose to use.
8. Website accuracy and availability
We take reasonable care when preparing website content, but we do not guarantee that all information will always be complete, current or free from error.
Our services, availability, processes, team, portfolio and other details may change without notice.
We may update, suspend, withdraw or restrict parts of the website where reasonably necessary.
We do not guarantee that the website will remain continuously available or free from technical problems, viruses or other harmful components.
9. Liability
Nothing in these Terms excludes, restricts or modifies any right, guarantee, remedy or liability that cannot lawfully be excluded under applicable law.To the maximum extent permitted by law, Studio Lily Kate will not be liable for indirect, incidental, special or consequential loss arising solely from:
Your access to or use of the website
Your inability to access the website
Your reliance on general website content
A third-party website or service linked from this website
Unauthorised access caused by circumstances outside our reasonable control
You remain responsible for assessing whether information on this website is suitable for your particular needs.
10. Changes to these Website Terms
Studio Lily Kate may update these Website Terms when our website, services, business practices or legal obligations change.
The updated version will take effect when published on this page. The date at the top of the page will show when the Terms were most recently updated.
11. Governing law
These Website Terms are governed by the laws of New Zealand.
You submit to the non-exclusive jurisdiction of the courts of New Zealand in relation to disputes arising from your use of this website.
Nothing in this section limits any mandatory rights or remedies that apply under a law that cannot legally be excluded.
Privacy Policy
1. Who is responsible for your information?
Studio Lily Kate collects, uses and holds personal information for the purposes described in this Privacy Policy.
For the purposes of the New Zealand Privacy Act 2020, Studio Lily Kate is the agency responsible for the personal information it collects and holds.
You can contact us about privacy matters at:
Privacy Officer
Studio Lily Kate
hello@studiolilykate.com
studiolilykate.com
2. What information may we collect?
The personal information we collect depends on how you interact with Studio Lily Kate.
Contact information
This may include your:
Name
Business or organisation name
Job title or role
Email address
Phone number
General location
Website
Professional or social media details
Enquiry and project information
This may include information about your:
Business or organisation
Products and services
Audience
Goals
Budget
Proposed project scope
Deadlines
Stakeholders
Creative requirements
Existing brand or intellectual property
Client records
This may include:
Proposals
Contracts
Project briefs
Approvals
Feedback
Client portal activity
Meeting notes
Project correspondence
Final delivery records
Billing and transaction information
This may include:
Billing details
Tax information
Invoice records
Transaction records
Payment status
Relevant financial correspondence
Banks and payment providers may process payment information directly. Studio Lily Kate does not necessarily receive or store your complete bank account or card details.
Supplier, collaborator and stakeholder information
This may include contact and professional information relating to:
Contractors
Suppliers
Photographers
Developers
Copywriters
Printers
Manufacturers
Client team members
Other project participants
Communications
This may include emails, form submissions, video call details, meeting notes, messages and other information you choose to provide.
Website and device information
This may include:
IP address
Browser type
Device type
Approximate location
Pages viewed
Time spent on the website
Referring source
Website interactions
Cookie and analytics information
Marketing preferences
This may include information about whether you have agreed to receive studio updates, newsletters or other marketing communications.
3. How do we collect information?
We may collect personal information:
Directly from you
Through our website enquiry forms
Through email, video calls, social media or other communications
Through proposals, contracts, client portals and project processes
From your employer, colleague, representative or another project stakeholder
Through a professional referral or introduction
From suppliers, collaborators or professional advisers
From publicly available business websites, directories, portfolios or professional platforms
Through website hosting, analytics and other digital service providers
Where Studio Lily Kate collects personal information about you from another person or organisation, we will take reasonable steps to notify you where required by law.
This may include telling you that we have collected the information, why we collected it, who may receive it, who holds it, and how you can request access to or correction of the information.
4. Why do we collect and use information?
Studio Lily Kate may collect and use personal information to:
Respond to enquiries
Assess whether a project suits the studio
Arrange consultations and meetings
Prepare proposals and quotations
Enter into and manage client agreements
Provide creative and strategic services
Manage feedback, approvals and project delivery
Coordinate contractors, collaborators and suppliers
Issue invoices and manage payments
Maintain financial, tax and business records
Provide ongoing client support
Manage studio operations and professional relationships
Improve our website, services and client experience
Protect the website, studio and our clients from fraud or misuse
Meet legal, regulatory, insurance and professional obligations
Establish, exercise or defend legal rights
Send relevant studio communications where you have agreed or where the law otherwise permits
Maintain an appropriate record of our work, authorship and intellectual property
When Studio Lily Kate uses completed project work for our portfolio, marketing, awards, presentations, talks or social media, we do so in accordance with the relevant client agreement, permission or public release of the work.
5. Do you have to provide personal information?
You may choose whether to provide personal information.
However, if you do not provide information needed to assess, quote, contract or deliver a project, Studio Lily Kate may not be able to:
Respond fully to your enquiry
Provide an accurate proposal
Enter into a client agreement
Deliver the requested services
Process a payment
Meet a production or legal requirement
Where information is required by law, contract or a third-party production process, we will explain this where appropriate.
6. Who may receive your information?
Studio Lily Kate does not sell personal information.
We may share relevant personal information with:
Members of the Studio Lily Kate team
Contractors and specialist collaborators working on your project
Website hosting and form providers
Email, cloud storage and file-transfer providers
Client portal and project-management providers
Video conferencing and communication platforms
Invoicing, accounting, tax and payment providers
Printers, manufacturers, developers and production suppliers
Professional advisers, including accountants, insurers and lawyers
Government agencies, regulators, courts or law-enforcement bodies where required or permitted by law
A successor to Studio Lily Kate where a genuine business restructure, sale or transfer occurs
We limit disclosures to the information reasonably required for the relevant purpose.
Where appropriate, we require contractors, collaborators and suppliers to protect confidential and personal information.
7. International clients and overseas service providers
Studio Lily Kate works with clients, contractors, collaborators and service providers in New Zealand and other countries.
Some personal information may therefore be accessed, processed or stored outside New Zealand. Privacy laws in those countries may differ from New Zealand law.
Where required by the New Zealand Privacy Act 2020, Studio Lily Kate will take reasonable steps to confirm that an overseas recipient provides privacy safeguards comparable to those required in New Zealand, or will rely on another lawful basis for the disclosure.
Some overseas providers may store or process information on behalf of Studio Lily Kate without using it for their own independent purposes.
8. Cookies and website analytics
Our website may use cookies and similar technologies.
These technologies may help us:
Operate essential website functions
Remember preferences
Understand how visitors use the website
Measure traffic and performance
Display embedded content
Identify technical issues
Improve the website experience
Our website provider and integrated third-party services may collect technical information such as your IP address, browser, device information and website activity.
You may be able to manage non-essential cookies through the website’s cookie controls, where available.
You can also restrict cookies through your browser settings. Disabling some cookies may affect how the website functions.
9. Marketing communications
Studio Lily Kate may send studio news, project updates or marketing communications where you have asked to receive them or where the law otherwise permits us to contact you.
You can unsubscribe at any time by using the unsubscribe link in the message or contacting hello@studiolilykate.com.
Unsubscribing from marketing will not prevent us from sending information required to manage an active enquiry, project, invoice or client relationship.
10. How do we protect your information?
Studio Lily Kate takes reasonable steps to protect personal information from:
Loss
Misuse
Unauthorised access
Unauthorised disclosure
Alteration
Destruction
These steps may include:
Controlled account access
Password protection
Multi-factor authentication
Secure cloud systems
Reputable service providers
Confidentiality requirements
Appropriate storage and deletion practices
No website, email system or digital storage method can guarantee absolute security.
If a privacy breach occurs, Studio Lily Kate will assess and respond to it. Where required by law, we will notify the New Zealand Privacy Commissioner and affected individuals.
11. How long do we keep personal information?
Studio Lily Kate retains personal information only for as long as reasonably required for the purpose for which it was collected, or to meet legal, tax, accounting, insurance, contractual and professional obligations.
We may retain some project and business records for longer where reasonably necessary to:
Maintain evidence of agreements and approvals
Record intellectual property ownership and licensing
Support future brand or design work
Respond to disputes or legal claims
Meet financial and tax recordkeeping requirements
Maintain an accurate archive of the studio’s work
When information is no longer required, we may securely delete, anonymise or archive it.
12. Accessing or correcting your information
You may ask Studio Lily Kate to confirm whether we hold personal information about you.
You may also request:
Access to your personal information
Correction of information you believe is inaccurate, incomplete or misleading
A statement of correction to be attached where a requested correction is not made
Further information about how we have used or shared your personal information
Deletion of information where deletion is appropriate and legally available
Please send requests to hello@studiolilykate.com. We may need to verify your identity before responding. We will respond within the timeframe required by applicable law. There may be circumstances where the law allows or requires us to withhold certain information.
13. Privacy concerns and complaints
Please contact us first if you have a question or concern about how Studio Lily Kate has handled your personal information.
We will review the issue and work with you to resolve it where possible.
You may also make a complaint to the New Zealand Office of the Privacy Commissioner.
14. Children’s information
This website and our professional services are primarily intended for businesses, organisations and adults.
Studio Lily Kate does not knowingly use the website to collect personal information directly from children.
Where a client project involves children or young people, we will work with the responsible client or organisation to establish appropriate permissions, privacy processes and safeguards.
15. Changes to this Privacy Policy
Studio Lily Kate may update this Privacy Policy when our website, services, systems, providers or legal obligations change.
The updated version will take effect when published on this page. The date at the top of the page will identify the current version.
16. Contact
For questions about these Website Terms, this Privacy Policy or personal information held by Studio Lily Kate, contact:
Privacy Officer
Studio Lily Kate
hello@studiolilykate.com
studiolilykate.com